Shipping Policy

Effective Date: September 11, 2026

At Idea Max, we aim to process and ship orders as quickly and reliably as possible. Shipping options, processing times, transit times, and rates vary depending on the type of product ordered.

Please review this Shipping Policy before placing your order.

---

1. Shipping Destinations

Idea Max currently ships to addresses within the contiguous United States (the 48 mainland states).

We currently do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• American Samoa
• Northern Mariana Islands
• Other U.S. territories
• APO/FPO/DPO military addresses

P.O. Box addresses within the contiguous United States are accepted, subject to carrier availability and package requirements.

Available shipping methods and final shipping charges will be displayed at checkout.

---

2. DTF Transfer Shipping

DTF Transfer products are eligible for two shipping options:

• Transfer Standard
• Transfer Express

Transfer Standard

Processing Time:
Transfer Standard orders are generally processed within 1–2 business days.

Estimated transit time begins after the order has completed processing and has been handed over to the shipping carrier.

Transit time may vary depending on the carrier and destination.

---

Transfer Express

Processing Time:
Eligible Transfer Express orders placed before 1:00 PM on a business day will be processed the same business day.

Estimated transit time begins after the order has been completed and handed over to the shipping carrier.

---

3. Transfer Express Cutoff Time

The 1:00 PM cutoff applies only to eligible Transfer Express orders.

Eligible Transfer Express orders placed before 1:00 PM on a business day will be processed the same business day.

Orders placed:

• After 1:00 PM
• On weekends
• On holidays
• On other non-business days

will begin processing on the next business day.

For purposes of this Policy, business days generally mean Monday through Friday, excluding applicable holidays.

Important

Same-day processing does not mean same-day delivery.

For example:

Express order placed before 1:00 PM on a business day
→ Same-business-day processing
→ Package is prepared for shipment
→ Estimated carrier transit: 1–2 business days

Processing may be delayed if there are issues involving:

• Artwork quality
• Missing or corrupted files
• Customer approval
• Payment
• Incomplete order information
• Shipping address information
• Other production-related issues

If customer action is required, processing may begin or resume after the required information or approval is received.

---

4. Blank Products

Blank products are available with Standard Shipping only.

Express shipping is not currently available for Blank products.

Processing Time

Blank orders are generally processed within:

1–3 business days

Blank Standard Shipping

Estimated transit time begins after processing is complete and the package has been handed over to the carrier.

---

5. Print-on-Demand (POD) Products

Print-on-Demand (“POD”) products are available with Standard Shipping only.

Express shipping is not currently available for POD products.

Processing Time

POD orders are generally processed within:

1–3 business days

Processing includes production, quality control, and packaging.

POD Standard Shipping

Estimated transit time begins after production is complete and the package has been handed over to the shipping carrier.

---

6. Processing Time vs. Transit Time

Processing time and carrier transit time are separate.

Processing Time

Processing time is the time required for Idea Max to prepare, produce, inspect, and package an order before shipment.

Estimated Carrier Transit Time

Estimated delivery time generally consists of:

Processing Time + Carrier Transit Time

For example:

Transfer Standard
1–2 business days processing

• approximately 5–8 business days carrier transit

Transfer Express
Eligible orders placed before 1:00 PM receive same-business-day processing

• approximately 1–2 business days carrier transit

Blanks / POD
1–3 business days processing

• approximately 5–8 business days carrier transit

All transit times are estimates and may vary depending on the carrier and destination.

---

7. Mixed Orders

Orders containing multiple product categories, such as:

• DTF Transfers
• Blank products
• POD products

may be subject to different:

• Processing times
• Shipping methods
• Shipping charges
• Fulfillment locations
• Shipment dates
• Delivery dates

Shipping charges are calculated automatically at checkout based on the products in your cart and the applicable shipping rules.

Products within the same order may be shipped separately and may arrive at different times.

---

8. Express Shipping on Mixed Orders

Transfer Express applies only to eligible DTF Transfer products.

Blank and POD products are not eligible for Express processing or Express shipping.

If an order contains DTF Transfers together with Blank or POD products, different portions of the order may follow different fulfillment schedules and may be shipped separately.

Selecting Transfer Express does not upgrade Blank or POD products to Express shipping.

---

9. Business Days

Unless otherwise stated, a business day means Monday through Friday, excluding applicable holidays.

Saturdays, Sundays, and holidays are not counted as processing business days.

For example:

• Monday before 1:00 PM Transfer Express order → processed Monday
• Monday after 1:00 PM Transfer Express order → processing begins Tuesday
• Friday before 1:00 PM Transfer Express order → processed Friday
• Friday after 1:00 PM Transfer Express order → processing begins the next business day
• Saturday or Sunday order → processing begins the next business day

---

10. P.O. Box Addresses

Idea Max accepts P.O. Box addresses within the contiguous United States.

Certain carriers or shipping services may not support delivery to P.O. Boxes.

If a selected shipping method is unavailable for a P.O. Box address, an alternative eligible shipping method may be required.

Customers are responsible for providing a complete and valid P.O. Box address.

---

11. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order.

If you discover an address error, contact us as soon as possible.

We cannot guarantee that an address can be changed after:

• Production has started
• The order has been processed
• A shipping label has been created
• The package has been handed over to the carrier

Idea Max is not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.

---

12. Tracking Information

When tracking is available, tracking information will be provided after your order has been prepared for shipment.

Please note that a shipping label and tracking number may be generated before the carrier physically receives or scans the package.

Tracking information may therefore take some time to update after shipment confirmation is sent.

---

13. Estimated Delivery Dates

All processing, shipping, transit, and delivery timeframes displayed on our website or at checkout are estimates unless expressly stated otherwise.

Actual delivery time may vary depending on:

• Carrier
• Destination
• Weather
• Holidays
• Seasonal shipping volume
• Transportation disruptions
• Other circumstances outside of Idea Max’s reasonable control

Idea Max does not guarantee delivery by a specific date unless such a guarantee is expressly provided in writing.

---

14. Carrier Delays

Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside of Idea Max’s control.

These may include:

• Severe weather
• Carrier service disruptions
• Transportation delays
• Peak-season shipping volume
• Holidays
• Natural disasters
• Operational disruptions
• Other unforeseen circumstances

Carrier delivery estimates are not guaranteed by Idea Max.

We will make reasonable efforts to assist customers with shipping-related issues where appropriate.

---

15. Lost Packages

If your package appears to be lost, please contact us and provide:

• Your order number
• Your full name
• Your shipping address
• Your tracking number
• Any other relevant information

We will review the available tracking information and assist with the appropriate next steps.

Resolution may depend on the carrier’s tracking records, investigation, and applicable carrier policies.

---

16. Damaged Packages

If your order arrives damaged, please contact us promptly.

We may ask you to provide:

• Your order number
• Photos of the outer packaging
• Photos of the shipping label
• Photos of the damaged product
• A description of the damage

Please retain the packaging and damaged items until the claim has been reviewed.

This information may be required to evaluate the claim and determine the appropriate resolution.

---

17. Returned or Undeliverable Packages

Packages may be returned because of:

• Incorrect or incomplete addresses
• Invalid P.O. Box information
• Refused delivery
• Failure to collect a package
• Carrier delivery restrictions
• Other delivery issues

If a package is returned due to customer-provided address information or failure to accept delivery, additional shipping charges may apply if reshipment is requested.

Original shipping charges may be non-refundable where permitted by law.

---

18. Time-Sensitive Orders

Customers with time-sensitive orders should:

• Review applicable processing times carefully
• Select the appropriate shipping method
• Place orders sufficiently in advance
• Ensure artwork and order information are complete and production-ready

Selecting Transfer Express provides faster processing and carrier transit than Transfer Standard, but does not eliminate possible delays caused by:

• Artwork issues
• Missing information
• Payment issues
• Customer approvals
• Carrier disruptions
• Circumstances outside of Idea Max’s reasonable control

---

19. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us:

Idea Max
Email: support@idea-max.com

Last Updated: September 11, 2026